anil's space

All the lectures of Shrinivas Shikaripurkar were showered with several real world and prominent examples. Noting a few of them, so that it remains in the memory for a long time. McDonald's : How McDonalds in US has set-up "Hamburger University". This showcases the importance McDonalds places on training and development How McDonald struggled and persevered in Russia for years before succeeding.  Starbucks Barista always greets you on entrance. Example of good service encounter. Free wifi service. How starbucks uses auxiliary service to attract customers  Service tiering for customer loyality. Gold level and green level. Tie up with "Spotify" - personalised music for customers Singapore Airport (Changi) Airport uses self-service kiosks widely for checkin, immigration services.  Examples for self-service technologies in services. Jewel in Changi Airport - Nature themed shopping mall in one of the airport terminals. Example of auxiliary ser

The below are  pearls of wisdom taken from Devdutt Pattanaik's videos with CNBC - Business Sutra series. What are the objectives of a corporation? Why do corporations exist? A common performance metric to evaluate the performance of business organization is "Balanced Scorecard". In Balanced scorecard, the organization is evaluated through certain perspectives which are mainly 4. - Financial performance - Sales figures, profitability, growth of profit etc - Customer perspective - how does the customer view the organization - Business Processes - the operational efficiencies of the internal processes of the organization - Learning and Growth - Knowledge resources of the organization, patents, training, learning etc The three main Goddesses in Hindu mythology are: Lakshmi - Goddess of wealth Saraswathi - Goddess of knowledge Durga - Goddess of emotions The attributes of the 3 Goddesses represents a completion of our needs- that of wealth, knowledge and emo

The below are  pearls of wisdom taken from Devdutt Pattanaik's videos with CNBC - Business Sutra series. The Lord Vishnu of Hindu mythology presents Himself as an ideal leader. Vishnu is the God of sustenance. The image of Vishnu always looks at you with amusement, with care, with a smile. Vishnu cares for you. Vishnu cares for others. Caring for others - is the principal trait of a good leader. Vishnu has 4 hands and can be seen holding an object in each hand as below. 1. Conch shell - Represents communication 2. Chakra - Represents review 3. Gada - Represents "discipline others" when they do wrong 4. Lotus - represents appreciation. These 4 represents the traits of a good leader - good effective communication, constant review, disciplining when mistakes are committed and appreciating when good things are done.