anil's space

How to win friends and Influence people is a classic in self-help or personality development category. The original edition of the book was written in 1937 by Dale Carnegie. However the principles mentioned in the book are timeless and it can be used by generations of people as long as human kind exists. The goal of the book is to provide certain principles to follow in successfully interacting with people, get the other person to buy-in your views, get the other person to do something which you need, to get the other person be friends with you and be influenced by you. Since it deals with communication and interaction, the principles apply to every individual whether it is personal, professional or business interactions. Noting down few of the principles below: Fundamental Techniques in handling people: Avoid criticism, complains instead use positive reinforcement techniques Give honest appreciations (Be lavish in appreciations) Talk in terms of benefits the other person...

The Unicorn Project - is a technology novel written by Gene Kim and published in 2019. It talks about a company in the era of digital disruption  where it simply cannot cope up with the expectations of stakeholders mainly because it is bound by the old age practices, old software and hardware. It takes you into a world where existing practices are completely opposite to the practices of Lean management and Agility. It is driven by a bureaucratic management structure, highly political organization, working structure formed by silos such as dev, it, test, ops. The context exposes all the inadequacies of the traditional structure and working principles in the day and age of modern technology and practices. It drives home the points talked about in Agile development and modern DevOps practices. The main theme where the book revolves around are the 5 Ideals of Modern day technology product development. The 5 Ideals are: 1. Locality and Simplicity : It is about building solutions...

Tipping Point is a book authored by Malcom Gladwell and it was published in the early 2000s. The book talks about some of the little events planned or unplanned it may be, which makes something hugely scalable and reaches epidemic magnitude. There are certain little things which causes the impact of an event to "tip over" to cause an impact to a big population. According to the author, some of the principles which causes tipping over are  as follows: 1. Impact of the messenger : The persons carrying the message of the event or product plays a great role in causing an epidemic. If the messenger is a charismatic person who is energetic and sincere, the message becomes epidemic. Paul Revere - an American colonist in 1776 spread the message of an impeding British attack and roused the people in the surrounding suburbs of Boston to prepare and defend. Eventually the colonist succeeded in thwarting the attempts of British. Paul Revere is quoted as an example of a "Connec...

An annual ritual of Wadakkancheri family is a visit to Nelluvaya temple. Achamma had offered a prayer to Lord Dhanvantari with a pot of pal payasam (Rice kheer) for every year since one of my uncles got an admission in a medical college. The tradition continues to be carried out by the family even after Achama's time. Lord Dhanvantari is considered as God of medicine in Hindu mythology. Lord is a manifestation of Lord Vishnu and is believed to appear with a pot of "nectar of immortality" after the milk ocean churn episode. Doctors especially of the Ayurveda variant worship the Lord to seek his blessings to excel in their profession. People also worship the lord to get rid of diseases affecting them. Nelluvaya Dhanvantari temple is one of the few Dhanvantari temples that exists in the world.  A famous prasadam of the temple is "Mukkudi" which is an ayurvedic medicinal prasadam. Refer -  http://temples.in3ator.com/temples/643/nelluvai-dhanwanthari-temple/ Th...

All the lectures of Shrinivas Shikaripurkar were showered with several real world and prominent examples. Noting a few of them, so that it remains in the memory for a long time. McDonald's : How McDonalds in US has set-up "Hamburger University". This showcases the importance McDonalds places on training and development How McDonald struggled and persevered in Russia for years before succeeding.  Starbucks Barista always greets you on entrance. Example of good service encounter. Free wifi service. How starbucks uses auxiliary service to attract customers  Service tiering for customer loyality. Gold level and green level. Tie up with "Spotify" - personalised music for customers Singapore Airport (Changi) Airport uses self-service kiosks widely for checkin, immigration services.  Examples for self-service technologies in services. Jewel in Changi Airport - Nature themed shopping mall in one of the airport terminals. Example of auxiliary ser...

The below are  pearls of wisdom taken from Devdutt Pattanaik's videos with CNBC - Business Sutra series. What are the objectives of a corporation? Why do corporations exist? A common performance metric to evaluate the performance of business organization is "Balanced Scorecard". In Balanced scorecard, the organization is evaluated through certain perspectives which are mainly 4. - Financial performance - Sales figures, profitability, growth of profit etc - Customer perspective - how does the customer view the organization - Business Processes - the operational efficiencies of the internal processes of the organization - Learning and Growth - Knowledge resources of the organization, patents, training, learning etc The three main Goddesses in Hindu mythology are: Lakshmi - Goddess of wealth Saraswathi - Goddess of knowledge Durga - Goddess of emotions The attributes of the 3 Goddesses represents a completion of our needs- that of wealth, knowledge and emo...